Frequently asked questions
Everything you want to know, clear up front.
From insurance to planning — the most common questions, grouped by topic. Don't see yours? You always speak directly with me.
How can we help you?
01
On the road & insurance
In the event of a technical fault, we contact you immediately. Any costs for roadside assistance or an extra overnight stay are settled under the same 1-to-1 arrangement as the other travel expenses — this is never charged as an extra cost on top of the fixed fee.
Yes, your own car insurance (WA/Casco/All-Risk) remains primary, regardless of who is driving — provided they hold a valid licence. We advise you to briefly notify your insurer beforehand. See the Process & Pricing page for the full explanation.
Yes, you'll receive daily updates directly from me, your dedicated driver.
02
Your car & the trip
No problem — just let us know when requesting a quote, and we'll factor charging stops into the planning.
Yes, both single one-way trips and a combi deal (round trip within a short timeframe) are possible. See the pricing page for the terms.
03
Booking & terms
This depends on availability, but we recommend getting in touch at least a week in advance. If it's urgent, please indicate this in the form — we'll see what's possible.
Yes, trips and transport on weekends are possible by arrangement.
We use a sliding scale: free of charge up to 7 days in advance, 50% between 7 days and 24 hours, and 100% within 24 hours of the scheduled trip.
Don't see your question here?
Feel free to get in touch — we'll answer your question personally.