Frequently asked questions
Everything you want to know, clear up front.
From insurance to planning, the most common questions, grouped by topic. Don't see yours? You always speak directly with me.
How can I help you?
01
On the road & insurance
In the event of a technical fault, I contact you immediately. Any costs for roadside assistance or an extra overnight stay fall within the fixed price, just like the other travel expenses. This is never charged as an extra cost on top of the fixed fee.
Your own car insurance (WA/Casco/All-Risk) remains primary in principle, also when someone else drives, provided they hold a valid licence and your policy permits the car to be driven by someone engaged to do so for payment. That is not a given: some private policies exclude professional use. I check it beforehand; it is one of my three intake questions. I advise you to briefly notify your insurer beforehand. See the Process & Pricing page for the full explanation.
Yes, you'll receive daily updates directly from me, your dedicated driver.
02
Your car & the trip
No problem. Just let me know when requesting a quote, and I'll factor charging stops into the planning.
Yes, both single one-way trips and a combi deal (round trip within a short timeframe) are possible. See the pricing page for the terms.
03
Booking & terms
This depends on availability, but I recommend getting in touch at least a week in advance. If it's urgent, please indicate this in the form. I'll see what's possible.
Yes, trips and transport on weekends are possible by arrangement.
I use a sliding scale: free of charge up to 7 days in advance, 50% between 7 days and 24 hours, and 100% within 24 hours of the scheduled trip.
Don't see your question here?
Feel free to get in touch. I'll answer your question personally.