Transparent upfront, no surprises afterwards.

Quote validity

A quote is valid for 7 days and states a fixed all-in price: travel expenses are included and are not recalculated afterwards. That deadline has one reason. Flight tickets get more expensive by the day. If a quote is accepted later, we agree any price difference with you first; you will never face a surprise after the fact.

Payment

I work with a fixed all-in price, excluding VAT. On approval of the assignment you pay 60%; this is what funds the flight, accommodation and other travel costs. I book nothing before that deposit is received. The remaining 40% is due on delivery. Chauffeur services are settled on the day itself; business clients receive an invoice payable within 14 days.

Cancellation

Cancellation insurance is taken out as standard for the driver's flight. For cancellations by the client, I use a sliding scale, reflecting lost income the closer the scheduled trip gets: more than 7 days before, free; between 7 days and 24 hours before, 50% of the order value; within 24 hours before, 100%. Travel costs already booked and non-refundable are settled against the deposit; whatever remains is refunded to you.

Liability & insurance

Your own policy remains primary. I drive only a comprehensively insured car; if it carries third-party cover only, I do not accept the assignment. At intake I check whether your policy permits a driver engaged for payment, because some private policies exclude that. Damage through my fault: I carry the excess up to € 500 per incident, and if that costs you no-claim years I compensate that loss up to € 1,500. I do not hold a motor trade policy covering clients’ vehicles, and I would rather say so beforehand than afterwards.

Start and end address for chauffeur services

A chauffeur block starts and ends at the same address; the driver's journey out is included in the rate. If the trip ends somewhere else — an airport, a business location, an evening elsewhere — the driver travels back by public transport. We book that ticket in advance rather than on the day, because it is cheaper that way and it means you know the amount before we drive. It goes on the invoice at cost, with no markup and nothing added afterwards. When a trip ends at the address it started from, nothing is added.

Unforeseen delays

Delays due to force majeure (weather conditions, border traffic, technical faults) are never charged as extra costs on top of the fixed fee. Any necessary additional costs that may result — such as an extra hotel night — fall within the fixed price, just like the other travel expenses.